Questions
Frequently asked questions
If your question is not answered here, call the clinic and ask. It is a reasonable thing to want to know before booking.
Do I need a referral?
No referral is needed to book an appointment with Pure Path. You can book directly by calling the clinic.
If another practitioner is already involved in your care, bringing their details along is useful, but it is not a requirement.
What does an appointment cost?
A telehealth consultation is $80 for 15 minutes. An in-clinic consultation is $185, which is approximately $100 out of pocket after the Medicare rebate, subject to your eligibility. Review appointments for patients already under our care are $30.
Fees are payable at the time of your appointment. If cost is a barrier for you, please raise it with reception before booking rather than after.
Can I claim with Medicare?
A Medicare rebate is available for in-clinic consultations, subject to your eligibility. Bring your Medicare card to your appointment.
Rebates depend on the appointment type and on meeting Medicare’s eligibility requirements, which we cannot determine in advance. If you are unsure whether a rebate will apply to your appointment, ask reception when you book.
Where is the clinic, and can I be seen by telehealth instead?
Our clinic is at Shop G3, Earle Plaza, 52 Price Street, Nerang QLD 4211. Telehealth appointments are available as an alternative to attending in person.
If you are outside Queensland, please call the clinic before booking so we can confirm whether we are able to see you.
What happens after my consultation?
That depends on what your assessment shows. Your practitioner may arrange investigations, discuss management options, recommend a review appointment, or refer you to another practitioner where that is the more appropriate path.
Booking an appointment does not guarantee any particular treatment or prescription. Your practitioner will discuss what is clinically appropriate for your circumstances.
Does Pure Path dispense medicine?
No. Pure Path is a medical practice, not a pharmacy. Where a prescription is clinically appropriate, it is dispensed by an independent pharmacy of your choosing.
Patients commonly use Chem Pro Nerang or Chem Pro Surfers Paradise, but you are free to use any pharmacy you prefer.
How does Pure Path meet its regulatory obligations?
Our practitioners are registered with the Australian Health Practitioner Regulation Agency and practise within the requirements of the National Law. Health information is handled in accordance with the Privacy Act and the Australian Privacy Principles.
If you have a concern about your care, our complaints and feedback page explains how to raise it with us and where else you can take it.
Is my information kept private?
Yes. Your health information is confidential and is handled in accordance with the Australian Privacy Principles. It is disclosed only where you consent, or where the law requires or permits it.
Our privacy policy sets out what we collect, why, how it is stored, and how you can request access to your records.