How It Works
Simple. Clear. Confidential.
We've made accessing personalised care simple — from your first consultation through to ongoing support and convenient delivery, where clinically appropriate.
1 Step 1 of 3
Start Your Path
Take a quick first step before booking your consultation.
Complete our short pre-screening to help us understand your needs and guide you toward the right appointment.
- Takes less than a minute to complete.
- Answer a few simple questions about your health and treatment history.
- No cost and no obligation.
- Find out what your next step could look like.
Have questions first? Speak with our Patient Care Team for friendly, confidential support.
Start Your Pre-Screen
2 Step 2 of 3
Consult With a Doctor
Professional care, wherever you are.
Meet with an Australian-registered doctor by telehealth to discuss your health, medical history and treatment goals in a private consultation.
- Consult from the comfort of your home, Australia-wide.
- Discuss your symptoms, health history and previous treatments.
- Explore treatment options that may be clinically appropriate for you.
- Receive a personalised care plan based on your individual circumstances.
Appointment availability depends on your practitioner's schedule.
Book an Appointment
3 Step 3 of 3
Express Delivery
Convenient. Secure. Delivered to you.
If your doctor determines that a prescription is clinically appropriate, you can choose to have it dispensed by a pharmacy and conveniently delivered to your door.
- Your prescription can be sent to your chosen pharmacy.
- Secure and discreet delivery directly to your nominated address.
- Prefer to collect? Pharmacy pickup may also be available.
Delivery times vary depending on the dispensing pharmacy, stock availability and your location.
Being clear about this
What booking does and does not mean
What you can expect
- An appointment with a registered practitioner.
- Time to describe what is going on and to ask questions.
- An assessment of your circumstances and history.
- A plain explanation of what that assessment found.
- A discussion of the options that are clinically appropriate for you.
- Referral elsewhere if that is the better path.
What booking does not mean
- It does not guarantee any particular treatment.
- It does not guarantee a prescription.
- It does not confirm eligibility for anything in advance.
- It does not promise a specific outcome or result.
- It does not replace emergency care. For emergencies, call 000.